Privacy Policy

1. Information We Collect

We collect the following types of information when you use Baby Scrub Hub:

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Information: Business name, service areas, counties, and website (for cleaners).
• Booking Details: Service selections, scheduling preferences, addresses, and communication related to bookings.
• Location Data: Address and geographic coordinates used to match parents with nearby cleaners and optimize service routes.
• Usage Data: Information about how you interact with our platform, including pages visited and features used.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services.
• Connect parents with baby gear cleaning professionals in their area.
• Process bookings and facilitate communication between parents and cleaners.
• Send transactional emails such as booking confirmations and review requests.
• Manage cleaner subscriptions and account features.
• Ensure the safety and security of our platform.
• Comply with legal obligations.

3. Payment Information

All payment processing on Baby Scrub Hub is handled securely by Square. When you make a payment or subscribe to a plan, your payment information is transmitted directly to Square's secure servers. Baby Scrub Hub does not store, process, or have access to your full credit card number or payment card details. Please review Square's privacy policy for information about how they handle your payment data.

4. Cookies & Sessions

We use session cookies to keep you logged in and maintain your preferences while using our platform. These cookies are essential for the functioning of the service and are not used for advertising or tracking purposes. By using Baby Scrub Hub, you consent to the use of these necessary cookies.

5. Third-Party Services

We use the following third-party services to operate our platform:

• Square: Payment processing for subscriptions and service bookings.
• SendGrid: Transactional email delivery for booking confirmations, review requests, and welcome emails.
• Mapbox: Geocoding and mapping services to match parents with nearby cleaners and optimize service routes.

These third-party services have their own privacy policies, and we encourage you to review them. We only share the minimum information necessary for these services to function.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we will retain your information only as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Booking records and reviews may be retained in anonymized form for platform integrity.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update your account information at any time through your dashboard.
• Deletion: You can request that we delete your account and personal information by contacting us at hello@babyscrubhub.com.
• Portability: You can request your data in a portable format.

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Baby Scrub Hub is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will update the "Last Updated" date at the top of this page when changes are made. We encourage you to review this policy periodically to stay informed about how we protect your information.